Refund policy

At Houmme, we want you to feel confident and satisfied with every purchase. If something isn’t quite right, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

Items must be unused, unwashed, and in their original condition
Products must be returned in their original packaging
Proof of purchase is required

Certain items may not be eligible for return due to hygiene or customization reasons. This will be clearly stated on the product page when applicable.

Return Process

To initiate a return, please contact us at contact@houmme.com with:

Your order number
The item(s) you wish to return
The reason for the return

Our team will provide you with return instructions and further details.

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Processing times may vary depending on your payment provider
Shipping fees are non-refundable unless the return is due to a defect or error on our part

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos of the item and packaging so we can assist you promptly.

Exchanges

At this time, we do not offer direct exchanges. If you wish to receive a different item, we recommend placing a new order after your return is approved.